Customer Service

Add the items you’d like to order in the shopping cart and proceed to our secure server. Our system takes Visa, Master Card, or Discover cards.

Direct Mail: You have the option of mailing in your order with a check. Simply fill in all the necessary information at check-out but instead of entering credit card information, print out the order and mail it to us together with your check and we’ll be pleased to e-mail you a confirmation when we receive it.

Please mail it to:
Renaud Naturals
101 E5th Street
Loveland, CO 80537

Shipping & Handling: Renaud Naturals offers a number of shipping options. You will be asked which method you prefer, at check-out. Most of our products are made fresh to order and are typically shipped within 2 business days.

Important: Shipping Charges are an estimate and may be adjusted up or down once your order is processed.

Foreign Orders: Shipping costs are for US orders only. Upon receiving foreign orders, we will contact you by e-mail to advise you of any additional shipping charges.

Gift Packaging: Renaud Naturals has created a number of gift items and we will be pleased to include a card with your sentiment. Please leave your message when prompted at check-out.

Samples: In order to keep costs down for our customers, Renaud Naturals is unable to send free samples to clients who are not placing an order. However, we do include free samples with every paid order. If you would like a specific sample, please leave a message in the Comments Section at Checkout.

Sales Tax: Renaud Naturals is required to collect sales tax on orders shipping in the state of Colorado. If your order is being shipped to our home state of Colorado, the sales tax will be automatically calculated at check-out.

Returns: Please shop carefully. Our products are natural and organic. Because the integrity of our products may be jeopardized, it is not possible for us to take returns of any of our products. However, if you do have a problem with any of our products, please contact us so that we may discuss and offer you another product.

Renaud Naturals Privacy Statement

Renaud Naturals is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Renaud Naturals has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

  1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
  2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
  3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
  4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
  5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Questions. If you have questions about this privacy policy, please send an e-mail to Email.

Renaud Naturals is located at:
101 East Fifth Street
Loveland, CO 80537

Domestic & Canada:
Local & International: 970-667-1433
FAX: 970-461-5959
We’d love to hear from you!